City Fertility is seeking a compassionate and customer-focused Patient Services Administrator to deliver exceptional care and support to patients, clinicians and internal teams.
This is a front line role supporting patients, clinicians and internal teams across both City Fertility and First Step Fertility. While primarily based in Parramatta at our First Step Fertility location, this role will also provide support across other Sydney locations as required.
If you are an experienced medical receptionist or healthcare administrator with a passion for people and a commitment to excellence, this is a meaningful career move. You will gain exposure to assisted reproductive technology, work alongside a supportive team and contribute to a purpose-driven organisation.
The Patient Services Administrator plays a key role in delivering high quality, patient centred service.
You will be managing appointments, supporting billing processes and ensuring a calm and professional environment.
This role requires a confident communicator who can manage sensitive situations with empathy and discretion.
Working Across Locations & Brands
This role is primarily based in Parramatta, however flexibility is required to support other clinic locations when needed, including Liverpool, Campbelltown, Miranda and Gregory Hills.
You may also be required to work across both City Fertility and First Step Fertility services, gaining exposure to different patient pathways and treatment models.
Key Responsibilities
Skills and Experience
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A minimum of 1–2 years’ experience in medical reception or customer service within a healthcare environment. Experience supporting OBGYN clinicians will be highly regarded
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Thorough understanding of Medicare and Private Health billing
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Intermediate to advanced proficiency in MS Office, and familiarity with Clinic2Cloud, Genie, or similar practice management systems
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An exceptional communicator, with strong interpersonal skills and the ability to manage sensitive conversations
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A commitment to patient care, teamwork and continuous improvement, aligned with City Fertility’s values.
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Ability to work across multiple locations when required.
Why Join Us
City Fertility is one of Australia's leading IVF and fertility providers, supporting patients through every stage of their journey.
You will be part of a supportive team, gain exposure to specialised fertility care and contribute to a purpose driven organisation making a real difference.
Application Process
If this opportunity sounds like the perfect fit for you, submit your application now by clicking the ‘Apply’ button. Please include your resume and a brief cover letter addressing the key criteria. Applications will be progressed as received.
Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/
City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.
** Applicants must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
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