Position Purpose

The Accounts Receivable Specialist plays a key role in ensuring patients experience clarity, respect and professionalism in all financial interactions with City Fertility. You will provide dedicated expertise in debtor management, patient payment pathways and financial compliance, enabling our Patient Services team to focus on exceptional care while you bring structure, consistency and quality to end‑to‑end collections nationally.

Key Responsibilities

• Lead a patient‑centred AR process with clear, compassionate financial conversations
• Proactively manage overdue accounts with structured, compliant follow‑up schedules
• Conduct empathetic payment negotiations and offer appropriate hardship pathways
• Review, reconcile and validate accounts monthly to prevent revenue leakage and ensure accuracy
• Establish baseline AR metrics, reporting frameworks and dashboards for data‑driven decisions
• Generate timely financial performance reports highlighting trends, risks and collection effectiveness
• Collaborate with Patient Services and Operations to streamline billing workflows and reduce patient frustration
• Develop national SOPs for AR processes to ensure clear, repeatable and compliant practice
• Identify systemic issues causing billing errors or delays and support sustainable fixes
• Contribute to quality improvement initiatives and a culture of clarity and care

What We Are Looking For

1. Demonstrated AR, debt management or financial admin experience, with ability to manage complex/sensitive matters in a patient‑centred way

2. Strong communication and interpersonal skills to build trust with patients and stakeholders; confidence in respectful, empathetic financial conversations

3. Proven analytical capability and attention to detail in reconciliations, discrepancy resolution and interpreting trends for decision‑making

4. Ability to develop, follow and improve structured processes, documentation, reporting frameworks and SOPs

5. A values‑driven approach demonstrating professionalism, ethical conduct and dedication to improving patient experience

Why Join Us?

At City Fertility, you’ll join a progressive, people‑centred organisation where your work truly changes lives. You’ll be welcomed into a warm, supportive national team that cares deeply about patients and each other, with access to professional development and the strength of a global network.

• Be part of a leading Australian IVF provider with a compassionate, team‑first culture
• Connect with the CHA IVF global network and 35+ years of world‑class expertise
• Grow your career while contributing to quality, innovation and meaningful patient outcomes

Ready to Make a Difference?

If you’re driven to combine accuracy with empathy and want your AR expertise to have real impact, we’d love to hear from you.

Click Apply to submit your CV and a short cover letter. Applications will be reviewed as received.

Explore more opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/

Application Process

If you are ready to take the next step in your career and contribute to a team that is changing lives, we would love to hear from you. Click ‘Apply’ and submit your resume and cover letter (including contact details for two referees) today.

Alternatively, you can find all our opportunities at City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/

For further information about the role, please email hr@cityfertility.com.au to arrange a confidential discussion. Please note that applications will be progressed as received.

City Fertility is proud to be an equal opportunity employer. We celebrate diversity in all its forms and are committed to fostering an inclusive workplace where everyone feels valued and empowered to contribute. Regardless of gender, age, ability, race, ethnicity, sexual orientation, gender identity, or religion - we welcome you to be part of our progressive and supportive team.

** An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.

** Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations. 

** All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.