About the Opportunity
We are seeking an experienced and compassionate Doctor’s Secretary to support our busy fertility specialists at our Claremont clinic. This vital role ensures that our clinicians are supported seamlessly so that patients receive informed, transparent, and empathetic care at every stage of their fertility journey.

What You’ll Be Doing
As a Doctor’s Secretary, you will take ownership of the smooth operation of the specialist rooms and provide high-level administrative and patient support. You will be the first point of contact for patients ,and the right hand of our specialists, ensuring everything runs like clockwork.

Your responsibilities will include:

• Managing the daily operations of the consulting rooms, including preparing rooms, organising files and ensuring clinics run efficiently
• Facilitate consulting sessions including welcoming patients, answering phone calls and managing appointments
• Coordinate communication with referring doctors, specialists, and other healthcare professionals
• Respond to patient enquiries via phone, email, and in person in a timely and empathetic manner
• Manage specialist calendars and ensure appointments are scheduled, confirmed, and documented accurately
• Maintain and update electronic and physical medical records with precision and confidentiality
• Process patient billing, receipting, and Medicare online claims for consultations
• Perform general administrative duties including mail distribution, document scanning, and file retrieval
• Supporting the Patient and Clinic Services Manager and specialist team with administrative tasks as required

What You’ll Bring

• At least 2–3 years' experience in a busy medical or specialist practice
• Strong organisational skills with the ability to manage multiple priorities
• Excellent verbal and written communication skills
• A warm, professional, and patient-focused approach
• High attention to detail and accuracy
• Confidence using practice management software (Genie experience preferred) and Microsoft Office (Outlook, Excel)
• Ability to work autonomously and as part of a supportive team
• A polished and professional presentation
• Willingness to provide occasional cover during staff leave or additional clinics

Why Join Us?
At Fertility Specialists WA, you’ll be part of a collaborative and caring team that is passionate about helping people start or grow their families. We offer a stable and supportive environment, where your contribution is truly valued. This is a long-term opportunity for someone looking to make a meaningful impact in a purpose-driven organisation.

Application Process:

• At Fertility Specialist WA, we’re cultivating a diverse and inclusive workplace that thrives on innovation. Meeting every single requirement? Not necessary. We encourage you to apply if you’re drawn to this role, even if your past experiences don’t perfectly align with the skills we’ve outlined.
• Our team operate in an autonomous environment, where we celebrate innovation. Embrace your strengths, as we value each individual’s unique contribution. We offer flexibility and a comprehensive benefits package within a supportive team-based culture. If you have any specific needs or requirements, feel free to discuss them with us; and we’ll try our best to accommodate your requests.

If this opportunity sounds like the perfect fit for you, please click ‘Apply Now’.

** An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.

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Fertility Specialist WA is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.

City Fertility Career Opportunities: https://www.cityfertility.com.au/about-us/career-opportunities/