City Fertility is looking for and enthusiastic and experienced Patient and Clinical Services Manager to join our team!

Join one of Southeast Asia's largest specialised clinic groups 

Established in 2003, City Fertility is one of Australia's leading IVF and fertility services group with 12 IVF clinics, 70+ consulting rooms and 60+ fertility specialists nationwide.

What We Offer

• Competitive salary
• Extensive support networks
• Parental Leave and Fertility Benefits Program 
• Professional development and career development opportunities
• Access to an Employee Assistance Programs for physical, mental, social, family and financial support

About the Role

• Patient and Clinical Services Manager
• Full Time Permanent Position
• Brisbane CBD 

The Patient & Clinical Services Manager position is an administration management and supervisory role responsible for the patient services department and Day Hospital.

The role oversees and performs the administrative tasks alongside Patient Services Administrators with the added responsibility of managing theatre bookings, rosters, employee performance, recruitment and escalated patient /clinician enquiries and accountability for all financial transactions. The role supports the director of nursing and General Manager.

The Patient & Clinical Services Manager requires a broad knowledge of reproductive medicine and technology, a thorough understanding of Medicare legislation, Private Health Fund claiming and has the ability to lead a diverse team in a fast-paced environment.
 

About You (criteria)

You will be patient focused, compassionate, supportive and a team culture promoter.

Ideally you will bring the following to the role:

• Minimum 3 years experience in Administration, Medical/Health Administration
• Minimum 2 years customer services experience
• Minimum 2 years day hospital administration experience (preferred)
• Demonstrated supervisory experience, mentoring skills and leadership
• Experience in the field of Reproductive Technology (IVF) (advantageous)
• Comprehensive knowledge of Medical terminology
• Intermediate to advanced MS Office / Outlook skills
• Intermediate to advanced experience with medical patient management software (Genie, Clinic to Cloud, Fydo, Dox, Simday)
• Intermediate to advanced understanding of Medicare legislation and Private Health fund claiming
• Experience with accounts receivable, debt management and financial reporting
• Ability to engage effectively with patients, clinicians, staff and relevant stakeholders
• A willingness to embrace City Fertility's Mission and Values
• Problem solving, critical thinking, decision maker
• Ability to prioritise and delegate workloads to meet timelines and demand
• Highly Effective Communication and interpersonal skills
• Ability to coach, mentor and lead a large team of administrators across several departments within the business
• Able to multitask whilst maintaining a high level of attention to detail and accuracy

Application Process

If this opportunity sounds like the perfect fit for you, please apply below by the 01 June 2025 (interviews will commence immediately).

• All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.
• An applicant must be legally entitled to work in Australia - successful candidates are required to provide proof of their right to work in Australia prior to commencement.
• Only candidates that can provided proof of full Covid-19 vaccinations will be considered. Candidates applying for day procedure/hospital positions may be required to provide proof of specific immunisations and vaccinations. 
• All personal information received by will be stored, used and disclosed by us in accordance with our Privacy Policy.

We are committed to the development of our people and invest in ongoing training to improve performance, provide career development opportunities and offer competitive salaries.

City Fertility is an equal opportunity employer - All facets of diversity are important to us and we endeavour to create an environment where everyone, regardless of factors such as gender, age, ability, race, ethnicity, sexual orientation, gender identification or religion, can contribute to our progressive business.